Return Policy
General
We offer a 14-day return period. This means you have up to 14 days after receiving your order to request a return.
Conditions for Returns
To be eligible for a return, your item(s) must be in the same condition as when you received it, unused and in its original packaging. You will also need the receipt or invoice as proof of purchase.
Return Procedure
To start a return, please contract us at info@mogetee.nl. In your email, please include the following details:
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That it concerns a return request;
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Your order number;
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The item(s) you wish to return;
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The reason for your return.
Return shipments should be sent to the following address:
MÖGE TEE
Wycker Brugstraat 57A
6221 EB Maastricht
Nederland
If your return is approved, we will send you further instructions on how and where to send your package.
Return shipping costs are the responsibility of the customer.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and resolve it.
Refunds
Once we have received and inspected your return, we will notify you whether the refund has been approved or not.
If approved, the amount will be automatically refunded to your original payment method within 14 business days.
If more than 15 business days have passed since your return was approved, please contact us at info@mogetee.nl
